Support
Getting help with Video Downloader Proxy Browser
Questions about the app go straight to MAITRY FABRICATION: email for anything technical, the telephone for a short business matter. This site carries no contact form, so nothing you type here is recorded anywhere along the way.
Direct lines
How to reach the publisher
Email is the better route for anything technical. It carries screenshots, it can be read slowly, and both sides keep a copy of what was said. The telephone suits short questions that need no attachment.
contact@maitryfabrication.shop
Fault reports, privacy questions and ordinary business mail all land in the same inbox.
Telephone
Working hours in India. A call cannot carry a screenshot, so put anything technical in writing afterwards.
Registered address
Anand, Gujarat 388121
India
Postal correspondence for MAITRY FABRICATION. Please do not send handsets, memory cards or other hardware to this address.
Fault reports
One email, five lines
A message that already carries the five items set out below is usually finished without a second exchange.
Where it belongs
Not every message should come to us
A few requests are settled faster somewhere else, because the record you need is not one the publisher holds. Each of these pages says plainly who does hold it.
Billing is Google Play business, not ours
Video Downloader Proxy Browser is free to install and MAITRY FABRICATION sells nothing inside it; advertising pays for the work. Any charge raised against a Google account therefore sits in a Play transaction record that only Google can look up, explain or reverse. We never see those records, so a message to us would add a step rather than remove one.
Everything else — a supported source that has stopped working, a permission you were asked for, a business matter — belongs in an email to MAITRY FABRICATION. The terms and conditions and the permissions the app asks for answer a fair number of these before you write.
Fault reports
Write it once, with everything in it
Most trouble in a downloader belongs to one handset, one Android release or one source page rather than to every install. These five lines let us repeat what you saw instead of guessing at it.
Leave this out
No passwords, no one-time codes, no card numbers. MAITRY FABRICATION has no reason to ask for any of them, and the app is declared on Google Play as collecting no user data at all — the privacy policy sets out what that declaration covers.
Screenshots and short screen recordings help. Attach them to the email itself; a link to a file-sharing site will not be opened.
- The handset. The maker's own model name and the model code printed under About phone in your settings. Storage rules and background limits differ from one Android skin to the next.
- The Android release. Android 12, 13, 14 — whatever the settings screen reports. Several releases changed how an app may write into shared storage, which explains a good share of failed saves.
- The app version. The number shown against the app in your device settings, or on its Google Play listing. It tells us whether the fault is in the build we currently publish.
- The route you took. Whether you pasted a copied link, used the built-in browser, or started from the reels or status screen — and which quality you picked from the list the source offered.
- The result, in your words. Any message on screen, quoted exactly or photographed, and what you expected instead. "The 720p file stops nine seconds in when I open it in the player" can be tested; "it does not work" cannot.
- Handset and model code
- Settings, then About phone
- Android release
- Settings, About phone, Android version
- App version
- Settings, Apps, or the Play listing
After you press send
How long a reply takes
- Email is read on working days, Monday to Friday.
- The telephone is answered during ordinary business hours in India.
- Messages are taken in the order they arrive.
- A complete report often needs one reply; a fault we must repeat on a borrowed handset takes longer.
- Weekends and public holidays in India push everything back.
No promise measured in hours
MAITRY FABRICATION is a small publisher. Nobody sits at a helpdesk through the night or over a weekend, and nothing written on this page is a service-level agreement. One reply that settles the question is worth more than a quick acknowledgement that does not, so we answer once and answer properly. If several working days pass in silence, send the message again — mail does go astray, and spam filters are not perfect.
One email is usually enough
Put the five lines in it and send it to MAITRY FABRICATION. That is the shortest distance between the problem on your screen and a real answer.